Q: Which events are coming up?

Check out our events listing here .

Q: How do I use a ticket on my mobile device?

Download the Ticketmaster app Tap My Events , find your order, and view ticket Optional: Add your ticket to your Wallet (Apple) or Google Pay (Android) To get in, scan your ticket right from your phone Be sure to charge your phone before heading over! Phone battery issues, cracked screen, or not using a smart device? No problem. Simply visit the venue box office on arrival. You’ll want to have your ID handy and order number to pick up your ticket. /wp-content/uploads/2023/03/Pedestal-Scanning_Fan-Facing-Joe-Carfagno.mp4

Question 1

Where is NJPAC?

Accepted Answer

We’re at 1 Center Street, Newark, NJ 07102. You can get live directions here.

Question 2

Where is the NJPAC Arts Education Building?

Accepted Answer

You’ll find us right down the street from NJPAC at 24 Rector Street, Newark, NJ 07102. You can get live directions here.

Question 3

Which events are coming up?

Accepted Answer

Check out our events listing here.

Question 4

How do I get the best seats or prices?

Accepted Answer

Buy your tickets directly through the NJPAC Box Office or Ticketmaster.com. Watch out for ticket re-sellers who artificially inflate prices or sell fake tickets!

You can also find all our discount programs here.

Question 5

Can I get a refund if I miss my performance?

Accepted Answer

Sorry—there are no refunds for tickets unless a performance is cancelled by NJPAC or a performance date is changed.

Question 6

If the weather’s bad, will you cancel a performance?

Accepted Answer

Unless the government imposes travel restrictions impacting Newark or performers are unable to get to the theater, the show will go on. Check our website as well as our Twitter and Facebook pages for weather-related updates.

Question 7

How do I get to NJPAC?

Accepted Answer

It’s really easy and only takes a few minutes! You can view step-by-step directions here or get live directions here.

Question 8

Where do I park?

Accepted Answer

We offer safe and affordable parking across the street from NJPAC in the Military Park Garage, a three-level parking garage below Military Park. If the Military Park Garage is full or inaccessible, you can find other local parking options by going to ParkWhiz.com and entering NJPAC into their search box.

Question 9

Can I bring my kids? What’s the recommended age limit?

Accepted Answer

NJPAC recommends that children under the age of 5 years not attend adult performances. Please consider NJPAC’s family programs for young children. Regardless of age, everyone, including babes-in-arms, must have a ticket. Any child under the age of 14 must be accompanied by an adult.

Question 10

How do I use a ticket on my mobile device?

Accepted Answer

Download the Ticketmaster app
Tap My Events, find your order, and view ticket
Optional: Add your ticket to your Wallet (Apple) or Google Pay (Android)
To get in, scan your ticket right from your phone

Be sure to charge your phone before heading over!

Phone battery issues, cracked screen, or not using a smart device? No problem. Simply visit the venue box office on arrival. You’ll want to have your ID handy and order number to pick up your ticket.

/wp-content/uploads/2023/03/Pedestal-Scanning_Fan-Facing-Joe-Carfagno.mp4

Question 11

How do I transfer my tickets to someone else?

Accepted Answer

Sign into your Ticketmaster account and click on your event to find your tickets.
Click the “transfer tickets” button (event eligibility may vary).
Select the tickets you’d like to transfer.
Enter your recipient’s first and last name, email address and an optional note.*
Click the “send” button.

When transferring tickets, Ticketmaster will send you two emails: one confirming your ticket(s) have been sent and another when your recipient accepts the tickets you sent. Your recipient will also receive an email prompting them to accept your tickets. Once the ticket transfer has been accepted, the tickets in your account are no longer valid and you will not be able to get into the event with those tickets.

*Those receiving a ticket transfer must have a Ticketmaster account. If they do not have an account, they can easily create one when they accept the tickets.

Question 12

What is Will Call and where is it?

Accepted Answer

Will Call is located at the NJPAC Box Office and is for patrons who ordered tickets and/or advance discount parking vouchers by phone or online within 10 days of the performance, the mailing destination is outside the US, or when a patron requests us to hold tickets for pick up. Unless specifically posted, Will Call tickets may be picked up from any box office window right up to the day of the performance. On show days, the box office is open for “will call” and same day performance sales until the end of first intermission or 30 minutes after a performance begins when there is no intermission.

Question 13

I lost my tickets or I never got my tickets in the mail. What do I do?

Accepted Answer

If tickets are lost or never received in the mail; if you are a Group sales purchaser; or if you are a subscription buyer, please call NJPAC Ticket Services at 1.888.MY.NJPAC (1.888.696.5722) during normal business hours (Mon-Fri, 9AM-5PM). Replacement tickets will be available on the evening or afternoon of your performance and must be claimed by the person who purchased them by presenting a valid ID.

Question 14

Are there any prohibited items? What’s your bag search policy?

Accepted Answer

All bags are subject to search. Backpacks, suitcases, bags and women’s purses larger than 12” x 12” x 8” may not be taken into the theaters. Patrons carrying larger bags will be asked to bring them to the coat check at no charge and will be given a plastic bag for carrying select items, such as wallets and cell phones, into the theater. An exception will be made for medically necessary items after proper inspection.
NJPAC reserves the right to inspect and search persons entering NJPAC property and hand-carried items. Violators of this policy may be subject to ejection from NJPAC property and/or civil or criminal penalties.
To ensure the safety and comfort of our patrons, the following items are prohibited on NJPAC property. For safety reasons, guests will be refused entry onto NJPAC property if they are in possession of any prohibited item. Illegal items will be confiscated and turned over to the police. If a patron is found on NJPAC property with any prohibited item, the item will be confiscated and the patron may be ejected from the property. NJPAC property includes all buildings, performance venues, restaurants, outdoor and common areas, surface parking lots and the Military Park Garage.
Prohibited items:
- firearms, stun guns, cutting weapons, striking weapons, chemical weapons, fireworks, explosives, or any other dangerous or hazardous devices or weapons.
- animals other than a registered service animal assisting persons with disabilities.
- signs, posters, banners, balloons, flags, laser pointers/pens.
- any item with offensive writing or images.
- any food or beverage not purchased from an NJPAC approved vendor.
- cans, bottles, glass or other beverage container.
- illegal drugs.
- aerosol cans.
- any noisemaking device (i.e. whistles, air horns, drums, horns, vuvuzelas).
- selfie sticks or gopros.
- cameras, video or audio equipment.
- unapproved pamphlets, handouts, advertisements etc.
- pedi cycles, skateboards, roller blades/skates, hover boards, drones or other model aircraft or remote controlled device of any kind, may not be operated on NJPAC property.
- any other item deemed to be inappropriate or dangerous by njpac management.

Question 15

What time do the doors open?

Accepted Answer

Doors open one hour before performance time.

Question 16

Can I still be seated if I arrive late?

Accepted Answer

We’re really great at making sure everyone gets to their seat and doesn’t miss a second of the excitement. If you’re not in your seat at the start of a performance, you may be asked to wait to enter the theater. In some instances, delayed seating may not take place until intermission. Late seating times are established by each artist working with our house management staff. Please allow extra time when traveling to NJPAC to ensure you have plenty of time to get to your seat before the performance begins.

Question 17

Is there anywhere to eat nearby?

Accepted Answer

Yes! Check out our in-house dining options here. There are dozens of fantastic restaurants throughout the neighborhood. We also offer refreshment bars with sandwiches, snacks alcoholic and non-alcoholic beverages in the Prudential Hall Lobby, the Upper Rotunda and all tiers of Prudential Hall. Refreshment bars are open one hour prior to Prudential Hall shows and stay open until the end of intermission. Outside food and beverages are not allowed.

Question 18

Can I bring a drink inside?

Accepted Answer

Glass bottles and open containers are not permitted in the theaters. When drinks are permitted in the theaters, they will be sold to customers in plastic or paper cups with lids. Plastic water bottles are permitted inside the theaters for some performances. The policy for each event will comply with artist and production requirements. Signs will be posted at concession locations advising of the policy for each specific performance. Please note that alcoholic beverages may not be brought onto NJPAC property from outside.

Question 19

Can I film the performance?

Accepted Answer

Sorry, you know the drill. Cameras and audio recording devices are not permitted in the theater. The taking of video and pictures, especially flash photos, is disruptive and inconsiderate to both the artist and other members of the audience. Just as importantly, the visual and audio performances of the artist are protected under both US and international copyright laws. NJPAC has the right to confiscate all recording devices.

Question 20

Is there an ATM?

Accepted Answer

There’s a TD Bank ATM outside our building to the left of the rotunda entrance and under the arcade. The ATM is not managed by NJPAC.

Question 21

Are there a lot of stairs?

Accepted Answer

Don’t worry, we’ve got you covered with elevators on every level of Prudential Hall, the Chase Room, Parsonnet Room, Lawrence P. Goldman Community Room, Ryan Gallery, and the Lizzie & Jonathan Tisch Stage at Victoria Theater. You can find all of our accessibility information here. Don’t hesitate to reach out to us for assistance.

Question 22

Is there an NJPAC gift shop or merchandise stand?

Accepted Answer

NJPAC does not have an official gift shop. At some performances, merchandise specific to the performance may be available for sale in the lobby.

Question 23

Is there WiFi?

Accepted Answer

Sorry, NJPAC does not have public WiFi.

Question 24

Can I get an autograph?

Accepted Answer

Autograph signings are at the discretion of the artists and vary on a case by case basis. Some artists will meet with fans following the performance at tables in the lobby. Other artists will “meet and greet” fans either pre- or post-performance as part of a fan club or VIP ticket offer. No one is permitted access backstage to meet with any artist without prior approval of the artist’s management.

Question 25

Do you have opera glasses to rent?

Accepted Answer

You’re free to bring your own, but NJPAC does not offer binoculars or opera glasses.

Question 26

Is there a dress code?

Accepted Answer

There is no dress code unless specifically noted. However, we do ask that your feet must be covered at all times.

Question 27

What kind of restrooms do you have?

Accepted Answer

All restrooms are wheelchair accessible and have been rated some of the best in the state. Restrooms are located on all five levels on both sides of Prudential Hall Betty Wold Johnson Stage and on both levels of the Victoria Theater Lizzie & Jonathan Tisch Stage. Restrooms for the Chase Room are adjacent to the room.

A gender inclusive restroom is located on the second tier, house right side of the Prudential Hall Betty Wold Stage.

Question 28

I lost something at the theater. Who do I call?

Accepted Answer

Our lost and found is located at our Security Desk. If you lose an item during a performance, please contact a member of our guest services staff. Afterwards, please call the NJPAC Security Office at 973.642.8989.

Question 29

How can I rent your theater?

Accepted Answer

You can find information on venue rentals here, along with specs for Prudential Hall, the Lizzie & Jonathan Tisch Stage at Victoria Theater, The Chase Room, and our other unique spaces. These spaces can be booked for performances, broadcasts, as well as film and television productions.

Question 30

Where can I find your tech specs?

Accepted Answer

Get in touch if you’d like to discuss options with our team.

Question 31

What are your broadcast capabilities?

Accepted Answer

Netflix. HBO. NBC. PBS. Universal. Paramount. We’ve done it all—from live broadcast to film, comedy specials to TV commercials.

Our broadcast flypack system is the virtuoso of cost-saving convenience and efficiency for multi-camera productions. We’re outfitted with single mode and SMPTE fiber, offering multiple connection points in each room. You can find all of our technical specs here and get in touch here.

Question 32

I&#8217;m a location scout. What kind of spaces do you offer?

Accepted Answer

In addition to our theaters, our campus is a treasure trove of alternative spaces for location scouts to explore. Check them out here. Our best-in-class technical capabilities and experienced team will make your shoot as smooth as possible.

Question 33

Can I host an event at NJPAC?

Accepted Answer

Absolutely. We regularly host conferences, trade shows, seminars, presentations, fundraising benefits, company training and networking events. Whether you need a small meeting or a grand gala, our team handles every detail with finesse. Get in touch here.

Question 34

Can I get married at NJPAC?

Accepted Answer

You sure can. NJPAC is a crowd-pleaser for social gatherings of all kinds, including weddings, bar and bat mitzvahs, religious services, parties, receptions and other celebrations. However you envision your special day, we’ll take care of everything so you can relax and enjoy. Get in touch here.

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